Customer Experience Design

Available from Aesthetics, Inc.

Aesthetics’ patient experience design services provide analysis of and recommendations for an entire medical campus’ physical environment, its communication strategies and operational policies, all of which impact patient, visitor and staff experiences. Our programs are designed to reflect the uniqueness of each medical center and its geographic and cultural region. They align with facility master plans, architecture, and interior design aesthetics. The programs integrate wayfinding systems, signage, scheduling and internet communications. They assist in building hospitality-oriented operations practices, which not only improve patient and visitor encounters, but reinforce branding.

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